After being reffered from the QA hospital to this health centre last Sunday (appointment took place at 10:45), I had what might have been the worst medical appointment whilst being in the UK so far. After telling the nurse practitioner that I have had fevers for 6 days (!) already, a diagnosis in form of a 2 minute heart rate, throat and ear examination took place. The diagnoses sounded that I just have some virus. After politely suggesting whether a CRP test (usual indicator for bacterial diseases) which takes 5 minutes might be done, I was instantly refused and told that it would be elevated anyway as it is clearly a virus, that I have just a manflu (yep..), or just some cold. Well, after spending 4 hours at the emergency department at the QA hospital where a brilliant doctor took care of me last evening, it turned out that I HAD elevated CRP, but NO, I did not have flu, surprisingly not even a manflu or a cold but a bacterial chest infection for which I received long term antibiotics . What really personally insulted me however is that the nurse treated me during the entire appointment like a total hypochondriac and with subtle indications told me what am I actually doing there . I get it, she might get a few now and then. But thats no excuse to treat every patient like one and not do her job. Funniest thing she told me was that I can walk and talk so I strike her as healthy. Great. Next time I guess I will just come when I wont be able to walk and talk. I hope that the nurse in question reads this and reflects on the way she treats patients and the way she does her job.
Dr Raj got me struck off with lies, shes very rude and uncaring which I told her this. Can't be bothered to complain as they all cover each others arses. Tom Micklewright the practice manager is only interested in covering the doctors backs not interested in the patients care at all(DON'T JOIN THIS SHOCKING TERRIBLE SURGERY).I use to rate Dr Saunders & missed him when he left as he did his best that's all you can ask.THE DOCTORS AND RECEPTIONIST CAN BE RUDE TO YOU BUT GOD HELP YOU IF YOU ANSWER BACK. IT REMINDS ME OF THE WAY NAZIS TREATED PEOPLE DUE IN WW2 THE WRONGONS.
Recently registered here, excellent compared to where i was before, you can get a consultation over the phone or online, they actually call you back when they say that they will. Cannot rate this practice highly enough.
What can I say except, BRILLIANT, the staff try their best to help in every way they can, and Dr K. VERNON has been my doctor for many years now and I can honestly say, I don't think I would ever be able to find another doctor that could match his understanding and professional service. I would highly recommend this practice. :-)
Went as emergency patient very very helpful not long wait
Lake Road Practice is a UK Doctor based in Portsmouth, South East England. Lake Road Practice is located at Lake Road Health Centre, Nutfield Pl, Portsmouth PO1 4JT, UK.
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