The worst insurance company ever, have an accident that wasn't your fault and they try their best to cancel your policy. DO NOT GO WITH THESE JOKERS get a real insurance company!!!!
It is the worst experience I have ever had with an insurance company. I got involved in an accident and phoned them directly to get advice on what to do. Call kept drop out when selecting the "claim department". Finally reached them through the customer service. I felt the agent how talked to me was in a rush and no friendly at all. The insurance company of the other driver were much nicer despite them paying the full claim amount. Also, my driving score is 87 on the app and I only got 30.48 discount on the policy after 3 months. Most importantly, customer service is open from 9:5 and closed on weekend, so if you got stuck and can't drive your car until you reach them (like my case now), you have to wait. Avoid!!!!
Used the company for three years. Never had a problem with customer service. Phone app did feel uncomfortable to use at first but soon became part of my driving routine. Premium did reduce after first year and stayed low. It makes you challenge yourself to be a better driver.
This is my second year with Driveolgy, I have had my payments go down which has been great, makes a big difference, I have left the app on automatic so that when I'm in the car it automatically records. So far no issues with the app or them.
Awful company to deal with. Moved address and changed vehicle during my policy. I had to call several times to arrange this and each time they said their systems were down. Ive tried to contact them for the past 2 weeks to discuss a renewal quote and again, their systems were down. Found out after changing vehicle that they hadn't actually changed my address as the requote system (wait for it...) was down at the time, so they couldn't actually adjust the policy and just left policy at my old address. Lucky nothing happened as I doubt I would have been covered if something had! The app didn't always work and then I would be threatened with them cancelling my policy for not recording journeys (despite trying to!).I honestly do not understand how they are still trading. Hopefully they won't be for much longer!
Drivology is a UK Insurance Agency based in Portsmouth, South East England. Drivology is located at Connect Centre, Kingston Cres, Portsmouth PO2 8QL, UK.
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