It would be really nice if Hendy Kia could do customer service, but they really can't. My car was booked in to have a fault checked out. When I checked it in, they said that they would all be away from 16:00, which was when the car would be due for me to collect, but they would ring me before that to confirm that it was all OK, and I could collect it from the Hendy Ford service desk next door. Needless to say, they didn't ring. I rang them and was put through to someone who could help, but no-one answered the phone. I rang again, and no-one answered the phone, but at least this time I got an option to leave a message - but no-one returned my call. I rang again - no answer. Eventually I went there to see what was going on. One of the Ford staff was able to find my keys - so I was luckier than the other person waiting as he had been waiting an hour for them to find his keys. The fault on my car had not been fixed - they needed a part - but hadn't rung me to let me know, but I could take the car home. The lady on the Ford service desk said she would get the manager to ring me the next day - but he didn't. Eventually someone rang me to book the car in to have the work done, but made no other comment to apologise for the poor service. I have had a Kia for several years now and it has been to Hendy Kia for all of it's servicing etc - and they have never been good. It says CARE in big letters over the service desk, but it appears that they don't. In all of my dealings with them they have very seldom returned my calls or rung me when they were supposed to. Very shortly I will be getting rid of my Kia - it is a nice car, and I have been happy with everything except the servicing - and you can't believe how happy I will be not having to deal with Hendy ever again. I did consider buying a Ford as my new vehicle, but I just couldn't face any more of the dreadful service. It would also be nice if this feedback system worked properly, but maybe they don't want feedback as I am sure it is seldom very good - I have never met anyone who was happy with them.
Collected my new car yesterday. Staff were great, quality of service very impressive.
Allie, star.Highly recommended member of staff. Very knowledgeable on kia vehicles.
Many thanks to Matthew and Allie for their excellent help and support. This was a very good experience in buying a new car.
Andy Barrows and Allie Keers Both EXCELLENT Very professional, knowledgeable and pleasant. Very satisfied. Look after every well. Felt part of the KIA family. Laurie Mullins
Hendy Kia is a UK Car Dealer based in Portsmouth, South East England. Hendy Kia is located at Southampton Rd, Portsmouth PO6 4RW, UK.
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