I purchased a property through Sarah and the team at Fox&Sons Southsea. The level of service and attention provided was exemplary at all stages from our initial viewing through to completion. Having dealt with a number of estate agents during our property search Fox&Sons Southsea really stood out in providing not only honest unvarnished views (not always a given when dealing with an estate agent trying to sell a house!) as well as a professional service. A lot of unexpected issues was presented during the purchasing process but Sarah did an amazing to keep me in the loop and find a way round it. Would wholeheartedly recommend.
Sarah and the team were very helpful throughout my move. Buying a house can be very stressful but fox and sons made everything simple and very straight forward. Thank you very much
Very competent and professional staff who get the job done. I would highly recommend fox and sons if youre looking to sell your house. They communicate very well and made the process hassle and stress free. Thanks again
We had a very good experience with Fox and Sons, Southsea.The staff were helpful and efficient, and in particular Sarah, who responded to questions, and helped to ensure that the process continued , and going the extra yard. This was great as there are always things that arise in selling or buying a house, & need sorting out, so it was good to be able to ring and get her enthusiastic response.
We made our purchase through Fox and Sons' Southsea branch. The team were lovely to speak with and were excellent at letting us visit the house and show our parents round during the process. However, we did become frustrated as time went on and we heard less and less from the team. It seemed as though the only person who could answer our queries was Sarah, who was hardly in the office/with a customer/on the phone....and rarely returned our calls which made the process incredibly stressful (although I do appreciate that all house moves are!).There seemed to be several issues with communication as we were led to believe an initial move date was set for the end of June, but we were waiting on a buyer to confirm, and when the buyer confirmed, we were told that the seller could not make the arranged date and tried to push it back two weeks! Sarah was helpful in arranging a compromise at this point, but it felt as though all the parties concerned had not really been kept in the loop regarding dates.Since moving in, everything is as expected except for the discovery that the boiler is not a combi-boiler (as told during the viewing), but is actually a water tank system and the tank in the bathroom (which we were told was redundant....) is very much in use! That being said, we did not have the heating system checked in a survey, we only took Fox and Sons' word for it.Overall, I would say that the enthusiasm of the team was great and they were always welcoming and friendly in the office. The 'in-house' mortgage adviser, Barry, is absolutely fantastic - would thoroughly recommend him. Nothing was ever too much trouble for him, and he even took some of our calls when we couldn't get through to Sarah!As for the sales team, I think they need a few more years of experience before they'll be good. Whilst they make a great first impression, they definitely need to improve their communications during the sales process in order to avoid causing unnecessary stress, confusion and frustration.
Fox & Sons Estate Agents in Southsea is a UK Real Estate Agency based in Portsmouth, South East England. Fox & Sons Estate Agents in Southsea is located at 65 Osborne Rd, Portsmouth, Southsea PO5 3LS, UK.
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