AVOID THIS AGENCYA month into the tenancy it became apparent that the house had a mould problem. I soon found thick black mould forming on the ceiling around where my window was and behind my wardrobe. (If I could attach the photo I would - it was nothing like Ive ever seen). I emailed the agency explaining the problem to which I was told that it was my fault for leaving my door open whilst other people were drying clothes in their room. And was told to buy a 5 plastic dehumidifier from Wilkos which would do the job.This agency take FULL advantage of the fact that youre students and treat you as if you have 0 brain cells. So when it came to the end of our tenancy they tried retaining 670 for painting and redecorating which they blamed the majority of on my room. Not only would this be ridiculous for a large room, but my room was the smallest of all the bedrooms. Who were they hiring to redecorate?? DIY SOS? 670 is an ABSURD amount by anyones standards, especially for a few cheap pots of magnolia. On top of this they tried keeping ridiculous costs such as 85 for relocation of ONE kitchen chair from on room to the room next door. Who they were hiring to move this wooden chair, the Queen???We therefore took this to the Deposit Protection Agency who agreed that the mould was clearly not my fault and gave us over 600 of the claim back. This agency (as can be seen by the childish responses to some reviews) are the most UNPROFESSIONAL business I have ever had the displeasure of coming across.Please for your own sanity and bank account AVOID THIS AGENCY.
Would give 0 stars if possible. Seemed good at first, but once under contract things deteriorated. Clear that they think they can take advantage of students as my house of 5 were subject to ridiculous deposit claims which were unfounded and proven wrong by an impartial advisor. After 3 months of disputing the deposit including going to the deposit protection service, we finally got the majority of our money back, which they tried to take well over 1000 of. Accused of leaving rubbish in the house that they had taken pictures of before we had even moved in. Attempted to blame us for severe mould problem which was due to terrible ventilation in the house, stating that it had never been a problem before, despite clear evidence of previous mould cases including mould under paint. House was in disgusting condition when one of us moved in and it took several days and a visit to the office to sort out. Also, some friends of ours were unable to get the majority of their deposit back. If you are a student or you value your time and money, do not use this agency.
Took ages to fix things we reported and absolutely robbed us of nearly all of our deposit, despite us fixing things they told us to. AVOID AT ALL COSTS.
If you read this before you deal with this company, NEVER rent a property from these out-of-touch, condescending thieves. Not only will they refuse to fix any issues with your property on time, they will continue to scam you out of your money throughout the whole tenancy. I've was at university for 5 years and I didn't come across a poorer service. This company is so scandalous that I felt I had to write a review in the hope that is saves at least one group of people from being scammed by this company. The poor customer service l, I believe stems from their age. The older staff constantly ignore emails unless they want your money, they overcharge at the end even though they take money for a "check out fee" (this money does not go towards cleaning and maintenance). Please NEVER RENT FROM THESE PEOPLE.
Seemed friendly and fair before moving in to the house, however moved in to find full scaffolding on the house and building work which continued throughout the year! We were never told about any of this work or given any notice, with builders just unexpectedly turning up and leaving the house in a mess which we were left to deal with! Also frustrating as we were students trying to revise and do work with noisy building work!We were also told other work around the house would be done before we moved in to save the trouble and disturbance for us, however this never happened. Despite this frustration throughout the year we kept the house to a very high standard, and we were even congratulated before moving out and told the house would be fine and we had done a good job... To then receive a letter detailing the MOST TRIVIAL issues i have ever seen, a hoover needed emptying, some paper left on the living room table... If not a contractor would be called and we could lose a deposit! Shocked and frustrated as we never complained or made a fuss when they were unorganized and left us in difficult situations with the builders. Most of us live very far from Portsmouth so to come back for these pathetic issues is infuriating! Considering the amount of money they make of student lettings this seems unfair and trivial, especially as we had always been good tenants to them. They will seem nice to start but can be very pathetic when it comes to deposits etc! Suggest
New Era Agency Ltd is a UK Real Estate Agency based in Portsmouth, South East England. New Era Agency Ltd is located at 194 Albert Rd, Portsmouth, Southsea PO4 0JT, UK.
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