We were given an excellent service and the Flat Agency Team sold our Flat in 2 weeks and were very professional and attentive at all times.
Awful customer service, accepted a 570 holding fee deposit for a two bedroom apartment which was already off the market and didnt communicate with the landlords. Phoned up to be spoken to by Gary the manager who was extremely rude to me (the customer) basically shouting down the phone. To then have to hand over to another colleague, when all I said was I wanted my money back and wanted to go to a different agency. Great managerial skills. Lovely temperament!Just to add I definitely understand the situation, and in what way have I lied, If you want take criticism from a customer whats the point of having a review. There are plenty of other flats I can go for I just chose not to go through your agency. If you can re-read the first sentence awful customer service and Im talking about a co owner of a business. Maybe you need to take some training from Sara or Harley because they have no trouble talking to customers correctly. Just to prove the audacity and anger you showed, you had to pass the phone on to another colleague because of how angry you became. Quite frankly I think you should leave these situations to the people front of house or just let them deal with it because I wouldnt wish anyone to be spoken to over the phone or in person the way you did to me.
This is my first experience of The Flat Agency and I have found them to be professional and friendly. Ive dealt with a few letting agents and they were the only ones who gave me a folder of information and I wasnt in there ages signing the required paperwork on the day I moved, which Ive experienced previously with others. Ive always had a quick response to any queries Ive had and Id happily recommend.
I have a small portfolio of tenanted flats and I have used the Flat Agency exclusively since they commenced business many years ago.They manage flats for me, have sold flats for me and find tenants for me. They provide a friendly and efficient service which is competitively priced and they do go the extra mile (not just saying it, they do!). I would not go elsewhere and highly recommend them.
We have used The Flat Agency for the last few years to manage our 4 properties on a fully managed service. We have found them to be friendly, professional and very efficient in communicating to us any problems that arise and sorting any issues out quickly and usually seemlessly. I would, and have recommended the team. Excellent service providers.
The Flat Agency & Admiralty Homes is a UK Real Estate Agency based in Portsmouth, South East England. The Flat Agency & Admiralty Homes is located at 119 Queen St, Portsmouth PO1 3HY, UK.
Please contact with The Flat Agency & Admiralty Homes using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Flat Agency & Admiralty Homes opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Real Estate Agency in Portsmouth
You Might Also Consider